FAQ
What is animalpetcanarias.com?
Animalpet is an online store dedicated to your pet, 100% from Canary Islands, which has more than 2000 references. The company was founded with the idea of offering everything you need for your pet in only one click away! We supply food, care and welfare to your pet, bringing everything you need to your own home, saving you money, time and effort.
We know it is not easy to choose the best for your pet, so we have implemented a Veterinary Service, where you will be supported by vets with 20 years of experience, who will make your decisions easier.
Why buy on animalpetcanarias.com?
Because your pet deserves the best!. We provide a service of the highest quality, with competitive prices and a top quality delivery service to your home.
How long does it take to receive my order?
The delivery time, once the order has been confirmed, will be between 24 to 72 hours, depending on the area, costs, and confirmation time of the order. Products are shipped to the address specified by the customer. To optimize the delivery, it is important to indicate an address where the order can be received during normal business hours.
What payment methods can I use?
Choose the payment method that suits you:
CREDIT CARD: We recommend card payment through the virtual POS Cajamar. We believe this is the easiest and fastest way to receive your order. As soon as the payment is made, we start processing your order.
BANK TRANSFER: Please indicate your order, your full name to the account: Cajamar, IBAN: ES38 3058 6100 9927 2002 7559 (SWIFT / BIC - CCRIES2AXXX) To begin processing your order as soon as possible, you need to send us a mail with the trasnfer confirmation to info@animalpetcanarias.com
CASH ON DELIVERY - Pay at home when you receive your order. Payment on delivery when you receive the order. This method of payment has a charge of 3% with a minimum of 3 €. If you choose this method, we will call you to verify your delivery details.
Is it safe?
Buying your supplies in animalpetcanarias.com is completely safe. Using our online payment, means that animalpetcanarias does not manipulate any customer details or information on your card number. All data is processed directly by Cajamar, so animalpetcanarias can always provide greater transparency and confidentiality in the transaction. The order payment is placed directly with the bank, thereby offering maximum security
How much does delivery cost?
The orders above 40€ to Gran Canaria island, 60€ to Tenerife, Lanzarote and Fuerteventura islands, 100€ to La Palma, La Gomera and El Hierro island will be sent to your home free of charge. For orders below 40€, 60€ or 100€ will be charged € 5, € 8 and 17€ respectively for shipping.
Do you send to other islands?
Yes
Who handles the delivery?
Our shipments are always guaranteed to be made by three companies with over 30 years experience in the sector such as MIC Comprehensive Services, Logistics Integra2 and MB.
I forgot my password, what should I do?
To retrieve your password, click herhttp://www.animalpetcanarias.com:8080/pos_lepus/gb/contrasena-olvidadoe